Refunds and Cancellations

What we refund or replace

Tell us within 7 days of the parcel reaching you and send a photo, and we will either replace the item or refund it in full. You choose which.

• It arrived damaged, torn, or broken.
• You were sent the wrong item.
• Something was missing from the order.
• It never turned up at all.

What we do not refund

A change of mind after the item has shipped. Small batches mean a returned item often cannot be sold again, and we would rather price things fairly than build returns into the cost.

Slight variation in colour, grain or finish. These are handmade and printed in small runs, so no two are identical. That is the point of them, not a fault.

Cancelling a pre-order

Pre-orders are paid upfront and take up to 4 weeks to make, so you are waiting a while on our word. You can cancel any time before it ships and get the whole amount back, no reason needed.

Once it has shipped, the section above applies instead.

How to ask

Email contact.projectukiyo@gmail.com with your order number, what went wrong, and a photo if something is damaged. We read everything and get back to you as soon as we can.

You do not need to be formal about it. A sentence and a photo is plenty.

When the money comes back

Once we approve a refund it goes back through Razorpay to the card, account or UPI ID you paid from. Their side of it takes 5 to 7 business days, and that part is the bank's timing rather than ours.

Refunds are issued by Ukiyo and always to the original payment method. We cannot send it somewhere else.